Last updated: April 2026
At Focus Educational Consultants, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://focuseducationalconsultants.com) and use our consultation, training, and educational services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
We may collect personal information from you in a variety of ways, including when you visit our site, register for a course, book a consultation, purchase online training, fill out a form, or communicate with us directly.
While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:
Identity Data: Full name, date of birth, nationality, and legal identification/passport documents (required for course eligibility checking, screening, and vetting).
Contact Data: Email address, phone number, and billing/mailing address.
Academic & Professional Data: Educational background, certificates, CVs, and qualifications (required to verify course entry requirements).
Financial Data: Payment details, billing transactions, and card information (processed securely via our third-party payment gateways; we do not store full raw financial records on our servers).
Our servers automatically collect information when you access the website, such as:
IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
Account credentials (username and encrypted passwords) when you create an account on our platform.
We use the information we collect about you for several core operational and legal purposes:
Service Delivery: To process your registration, verify your course eligibility, schedule consultation appointments, and provide access to our 72-hour on-demand online training.
Payment Processing: To handle billing, issue invoices, and process refunds in line with our Terms & Conditions.
Verification & Compliance: To perform screening, document reviews, and eligibility vetting for accredited and non-accredited courses.
Customer Support: To respond to inquiries, manage complaints, and provide assistance submitted via our Contact Us forms.
Communications: To send administrative emails, account updates, updates to our terms, and relevant newsletters or webinar invitations (you can opt-out of marketing emails at any time).
If you are located in the UK or the European Economic Area (EEA), our legal basis for collecting and processing your personal data depends on the context:
Performance of a Contract: Processing is necessary to fulfill our obligations under our Terms & Conditions (e.g., delivering a course or consultation you paid for).
Legal Obligation: When we need to comply with statutory vetting, academic accreditation laws, or financial accounting requirements.
Consent: Where you have given explicit consent, such as accepting optional analytical and performance cookies.
Legitimate Interests: To improve our website performance, protect our platform from fraud, and maintain effective communication with learners.
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only under the following specific circumstances:
Third-Party Training & Certification Providers: As outlined in our Terms, some training is delivered or certified by external bodies. We may share student records with these parties solely for certification and assessment purposes.
Service Providers: We share data with third-party vendors who perform services for us, including payment processing (Stripe/PayPal/WooCommerce), website hosting, email delivery, and IT support.
Legal Requirements: We may disclose your data if required by law, subpoena, or if we believe such action is necessary to comply with legal/regulatory obligations or protect our rights and learners’ safety.
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy:
Account & Course Data: Retained for the duration of your enrolment and as required by academic accrediting bodies.
Online Training Records: Logins are active for 72 hours, after which transactional data is archived in compliance with tax and corporate records.
Financial Records: Retained for standard regulatory periods required by financial and corporate tax laws.
We use appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Depending on your location, you have rights regarding your personal data under the GDPR / UK Data Protection Act:
The Right to Access: You can request copies of your personal data held by us.
The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
The Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data under certain legal conditions.
The Right to Restrict Processing: You have the right to request that we restrict how we process your data.
The Right to Data Portability: You can request the transfer of your data to another organization or directly to you.
The Right to Object: You can object to our processing of your data, especially regarding direct marketing.
To exercise any of these rights, please contact us using the information provided below.
Our website uses cookies to enhance your user experience, remember your preferences, and analyze web traffic.
We utilize a GDPR-compliant Cookie Consent system that categorizes cookies as follows:
Necessary Cookies: Essential for the website to function securely and properly (e.g., keeping items in your cart, account logins). These do not track personal data and cannot be disabled.
Functional/Performance/Analytical Cookies: Used to understand visitor interactions, bounce rates, and traffic sources (e.g., Google Analytics). These are only stored on your browser with your explicit consent via our cookie banner.
You can manage your cookie preferences at any time by clicking “Cookie Settings” on our website banner.
Our website features links to external social media platforms and messaging systems, including Facebook, Instagram, TikTok, and WhatsApp (for support). We are not responsible for the privacy practices, content, or data management policies of these third-party platforms. We encourage you to read the privacy policies of any third-party websites you interact with.
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We advise you to review this Privacy Policy periodically for any changes. Modifications take effect immediately upon being published on the website.
If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us:
Via Website: Use the Contact Us form at https://focuseducationalconsultants.com
By Email: office@focuseducationalconsultants.com
By Phone: +44 7563 660917
Operational Hours: Mon – Fri: 8 AM – 6 PM (London)
