Last updated: April 2026
Welcome to Focus Educational Consultants. These Terms & Conditions outline how our services work and what you can expect when using our website.
By using our services, you agree to these Terms. If you do not agree, please do not use our services.
Overview
- Applies to all users of our website and services
- Covers consultations, courses, and online training
- Includes payment terms, refunds, and responsibilities
Our Services
We provide:
- Consultation services
- Accredited and non-accredited courses
- Online (on-demand) training
Each service type has specific terms outlined below.
Consultation Services
Booking & Payment
- Full payment is required in advance
- Bookings are confirmed only after payment is received
- Services will not be delivered without payment
Cancellations & Refunds
- Eligible for refund if:
- Cancelled within 7 days of the appointment, or
- We are unable to deliver the service
- No refunds once the consultation has taken place
Course Registration & Eligibility
Application Process
All course registrations are subject to:
- Eligibility checks
- Document review
- Vetting and screening
Important
- You may only start a course if you meet all entry requirements
- Your application will be reviewed before confirmation
If You Do Not Meet Requirements
- If payment has already been made:
- You will receive a full refund
Course Fees & Payments
Payment Terms
- Fees are clearly provided before enrolment
- Payment is required at the start of the course unless agreed otherwise
Non-Payment
Failure to pay may result in:
- Suspension of access
- Removal from the course
Flexible Payments
- Payment plans may be available
- Must be agreed in advance and confirmed in writing
Online Training (On-Demand)
Access & Usage
- Access details are sent via email after purchase
- Login credentials are valid for 3 days (72 hours)
Important Conditions
- Training must be completed within this timeframe
- Expired access cannot be extended
- A new purchase is required to regain access
Refund Policy
- Online training is non-refundable once purchased
Third-Party Training Disclaimer
Some training may be delivered or certified by external providers.
We are not responsible for:
- Content accuracy
- Course outcomes
- Certification decisions made by third parties
Refund Policy
We aim to be fair and transparent in line with our internal policy .
Refunds May Be Issued If:
- We are unable to deliver a service
- A consultation is cancelled within 7 days
- A learner does not meet course eligibility requirements
Refunds Will Not Be Issued For:
- Completed services
- Partially completed training
- Online training once access has been granted
How Refunds Are Processed
- Requests must be submitted in writing
- Approved refunds are processed within a reasonable timeframe
- Funds are returned to the original payment method
Learner Protection
If services are disrupted due to unforeseen circumstances, we will:
- Provide alternative arrangements
- Adjust schedules where possible
- Offer suitable support or alternatives
Third-Party Links
Our website may link to external platforms such as Instagram, Facebook, and TikTok.
We are not responsible for:
- Their content
- Their privacy policies
- Any issues arising from their use
Changes to These Terms
- We may update these Terms at any time
- Updates take effect immediately upon publication
- Continued use of our services means you accept the changes
Complaints & Support
If you have concerns about:
Please contact us via the Contact Us form on our website.
Key Principles
We are committed to:
- Transparency
- Fairness
- Clear communication
- Protecting learners
Need Help?
If you have any questions about these Terms, please contact us through the website.
